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Volunteering with us

Are you interested in helping people gain confidence and knowledge to solve the problems they face?

If so, volunteering with Citizens Advice Sutton (CAS) might just be the right role for you. We offer free, confidential, impartial and independent advice to people living or working in the London Borough of Sutton. Our clients are helped to find a way forward and take control of their problems on a range of issues including welfare benefits, debt, housing, employment and consumer affairs.

We are seeking to recruit generalist advisers to join us to deliver this service by telephone, webchat, email and, when circumstances allow, face-to-face. You will need excellent written and oral communication skills, organisational ability, basic level of computer skills and a desire to solve problems after undertaking research, interpreting the information and applying it to the client’s specific issue.  While no specialist knowledge is required, you will need to be willing to learn.

In return, we will provide a comprehensive training programme and ongoing support to equip you with the competences and knowledge required to be a confident and trusted adviser.

We advise clients drawn from diverse backgrounds and range of experiences, and this is mirrored in our volunteers. Citizens Advice Sutton is committed to equal opportunities for all.

The closing date for applications is 12 noon on Wednesday, 16th September 2020.

Interviews (face to face or via zoom) will take place on 30th Sept 2020, with a start date week beginning 5th October 2020.

Please apply by emailing your CV and a one-page cover letter outlining why you are interested in volunteering with us to

If you have any queries or would like to discuss anything about this opportunity, contact Atula Gor, Volunteer Coordinator on 07783 617111.